Alibaba99 believes that online gaming should be an enjoyable form of entertainment, not a burden. We provide a range of tools and resources to help Malaysian players game wisely, responsibly, and in control at all times.
Our six core commitments to ensuring a safe and responsible gaming experience
The Alibaba99 platform is strictly for users aged 18 and above. We enforce rigorous age verification during registration and the KYC process to ensure that minors are never exposed to our platform.
Online gaming at Alibaba99 is purely for entertainment purposes. We consistently remind players that gaming outcomes should never be treated as a primary source of income or a solution to financial difficulties.
All Alibaba99 members have free access to self-control tools including deposit limits, loss limits, time limits, break periods, and self-exclusion, all of which can be activated at any time.
Alibaba99 does not send aggressive promotions or advertisements to players who have set limits or are currently in a cool-off period. Player well-being takes priority over short-term profits.
Alibaba99's specially trained support team is available 24/7 to assist you or a loved one with guidance on responsible gaming care or referrals to professional specialists.
All your account information and gaming activity is fully protected. We do not share your data with third parties without your consent, in accordance with Privacy Policy us.
All these tools are free for every registered Alibaba99 member to use
Set a maximum deposit amount you can load into your Alibaba99 account within a given period — whether daily, weekly, or monthly. Once the limit is reached, no further deposits will be accepted until the limit period resets. This limit can be lowered immediately, but increasing it requires a 7-day waiting period.
Set the maximum net loss you are willing to accept within a given period. Once your loss limit is reached, your account will be automatically blocked from placing new bets until the limit period resets. This is the most effective way to ensure you don't get carried away playing slots, baccarat, or Live Casino.
Set a maximum time limit for each gaming session on Alibaba99. As the limit approaches, the system will send you a warning. Once time is up, your session will be ended automatically. This feature is especially useful for players who tend to lose track of time while playing roulette, poker, or watching EPL matches.
Take a temporary break from Alibaba99 without permanently closing your account. Choose a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in, make deposits, or play. Cool-off periods cannot be cancelled before they expire and are the recommended first step when you feel that gaming is starting to affect your daily life.
If you feel that gaming has become a serious problem, you may choose to self-exclude from the Alibaba99 platform for a period of 6 months, 1 year, 3 years, or permanently. While self-exclusion is active, your account will be fully blocked and Alibaba99 will not send you any promotional communications. Any remaining balance will be refunded once all conditions have been met.
Alibaba99 sends periodic reminders during extended gaming sessions to keep you informed of how much time has passed and how much you have spent. These notifications are designed not to disrupt your entertainment, but to help you stay aware and play in a controlled, clear-headed state.
Recognise the early warning signs before they become a more serious problem
Borrowing money to gamble. If you frequently borrow money from family or friends, or rely on credit cards solely to deposit funds into a gaming platform, this is a serious warning sign.
Feeling restless when not playing. You feel anxious, irritable, or unsettled when you are unable to access online gaming platforms even for a short period.
Playing longer than planned. You frequently play well beyond your intended time and find yourself unable to stop a session even when you had planned to.
Persistently chasing losses. Every time you lose, you continue depositing more money in the hope of recovering your losses — this pattern is known as chasing losses.
Hiding gaming activity. You start lying to family or friends about how much time and money you have spent on online gaming platforms.
Declining work or academic performance. Daily responsibilities, work, or studies begin to suffer because you are spending too much time gaming online.
Answer these quick questions to assess your own gaming habits
1. Have you ever played longer or spent more than you originally planned?
2. Has online gaming ever caused you financial difficulties?
3. Have you ever played to escape your problems or relieve stress?
4. Have family members or friends ever expressed concern about your gaming habits?
Simple steps to set limits and protect your gaming experience at Alibaba99
Access Alibaba99 and log in using your username and password. Make sure you are on your personal device for security.
Click on your profile icon in the top-right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
Choose the tool you want to activate — deposit limit, loss limit, time limit, break period, or self-exclusion. Each tool comes with a clear description of how it works.
Enter your desired limit amount (e.g., a deposit limit of RM200 per day) or select an appropriate duration. You can start with a lower limit and adjust it as needed.
Alibaba99 will send a verification code to your registered email or phone number to confirm any settings changes. This ensures that no changes are made without your knowledge.
Once confirmed, your protection settings will take effect immediately. You will receive a confirmation email stating your new settings for your personal records.
Remember: Winning in casino games is a matter of chance and luck, not skill or strategy alone. Never rely on winnings to solve your financial problems.
If you or someone you know needs help with problem gambling, the following resources are available in Malaysia:
Seeking help is a sign of strength, not weakness. We at Alibaba99 are always here to support you.
Answers to the most frequently asked questions by Malaysian players
Sign up today and enjoy slots, Live Casino, football, poker, and much more in a safe, responsible, and fun environment. Alibaba99 always puts your well-being first.
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